转接事件
客服发送转接请求 (转给新客服)
{
"event": "transfer",
"data": {
"user_id": 1, // 用户id
"kefu_id": 1 // 新客服id
}
}
原客服收到转接事件回调信息
{
"event": "transfer",
"data": {
"status": "send_success"
}
}
新客服收到有用户转接
{
"event": "transfer",
"data": {
"status": "get_success",
"user": {
"avatar": "/static/common/image/default/user.png",
"client": 6,
"create_time": "2021-12-16 18:07:09",
"id": 8,
"kefu_id": 1,
"msg": "",
"msg_type": 1,
"nickname": "用户06939625",
"online": 1,
"shop_id": 0,
"update_time": "2021-12-17 15:47:38",
"user_id": 82
}
}
}
用户收到转接通知
{
"event": "transfer",
"data": {
"avater": "/static/common/image/default/user.png", // 客服头像
"nickname": "小明", // 客服昵称
"id": 1 // 客服id
}
}
用户收到(客服xxx为你服务)通知
{
"event": "chat",
"data": {
"shop_id": 6,
"from_id": 4,
"from_type": "user",
"to_id": 2,
"to_type": "kefu",
"msg": "你好啊",
"msg_type": 1,
"is_read": 1,
"create_time": "2021-12-15 14:23:54",
"update_time": 1639549434,
"id": "198",
"from_avatar": "http://likeshopb2b2cchat.yixiangonline.com/uploads/user/avatar/e36c36040fc0a985bdaf31672a6afc93.jpeg",
"from_nickname": "Jason",
"create_time_stamp": 1639549434,
"goods": []
}
}
修改于 2022-07-28 06:20:22